Advice for using Fixed Route Buses

Using these schedules
The maps show dots for every stop within the fixed route*. The schedule has “timepoints” for key destinations along the route.

  1. Identify on the map the stop that is closest to where you are starting your journey and where you want to get to.
  2. In the schedule timetable, find the “Timepoint” that is closest to your stops which will give you an estimate of when the bus will arrive.
  3. We recommend you arrive at your bus stop 5-10 minutes early so you don’t miss the bus.

An alternative to the paper guide is to use the “Ride Systems” app or our bus tracker website If you need additional assistance call Customer Service and they can help you work out where you need to be and when.

* The Willimantic-Norwich Route 32 Commuter Route is an exception which has flag stops

Arrive early!
Make sure you are obviously standing at the bus stop and look like you are waiting for the bus. Our drivers are not required to stop at every bus stop. They will stop if they see people waiting.

Travel Conditions and Tracking the Bus
The times listed in this brochure are approximate. Delays may occur due to poor weather and traffic conditions. You may wish to consider these when planning the time of your trip.

Track the bus using the “Ride Systems” app or our bus tracker website It will give you up to date information about when the bus is due to arrive and show you where the bus currently is.

If we know in advance that a delay may be experienced we also try to keep riders informed using Ride Systems announcements.

During severe weather events we also provide updates on delayed openings, early shutdowns and closures on:

  • WRTD Tracker (for fixed route services) – or Ride Systems app
  • Radio – WILI
  • TV – WFSB Channel 3 (includes their website)

Bikes on buses
Non-motorized two-wheel bicycles can be taken on some WRTD buses.
• The larger buses which serve our Local Routes have bike racks on the front of the vehicle which can accommodate up to two bikes. Space is available on a first-come, first-served basis. You use bicycle racks
at your own risk and are responsible for loading and unloading.
• Unfortunately our smaller vehicles which serve our Commuter Routes and Dial-A-Ride do not have the ability for carrying bicycles.

Bicycles must be loaded and unloaded in the following manner:

  1. As the bus approaches, have your bike ready to load. Remove water bottles, pumps and other loose items
  2. Inform the driver that you will be loading or unloading a bicycle
  3. Load only from the curb side of the vehicle
  4. Pull the handle in the center of the rack and pull the rack down
  5. Place the bicycle in in the inside slot of the rack if empty
  6. Pull the support arm over the front tire ensuring that it is not on the fender or frame
  7. After removing your bicycle, pull the handle to lift the rack back up to the stowed position.