ADA Paratransit

ADA Paratransit is an origin-to-destination service for individuals of any age with a physical or cognitive disability that prevents them from using the WRTD route system. Trips that qualify as ADA paratransit must have pick-ups and drop-offs within ¾ of a mile of WRTD’s Local Routes, and occur within the same hours and days of operation.

What times does it operate?
ADA Paratransit is available during the hours and days of operation of the Local Routes*.
* Hunting Lodge Route only – People affilitated with UConn (students, faculty, staff, visitors) should call UConn Transportation Services at 860-486-1448 for free and more direct campus service.

Where can I travel?
WRTD can organize transportation for any trip that starts or
ends within ¾ mile of the Local Routes.

How do I register for ADA Paratransit?
To register for ADA Paratransit, you must complete an application. Applications are available online at www.ctada.com or by calling 860-456-2223 to request one by mail. Partially completed applications will not be accepted. Once your application has been reviewed, WRTD will contact you to schedule an in-person interview. We may also require a professional verification.

Application Determination Process
Applicants will receive a written notice with a determination of eligibility within 21 days following the submission of a completed application. If you have not received a determination of eligibility, you will be treated as eligible and provided service on the 22nd day until and unless WRTD denies your application. If you are denied eligibility, given conditional eligibility or temporary eligibility, you will receive a written notice with specific reasons for the decision and a notice of your right to appeal.

ADA Visitor Information
Individuals from outside the WRTD service area who are certified by another transit agency as ADA Paratransit eligible will be served as ADA Visitors. Eligible visitors will be served for a period of up to 21 days during any 12 month period. To request ADA Visitor status, you must provide documentation verifying ADA eligibility and the expected dates of ADA Paratransit use or proof of a disability if you live in an area not served by ADA paratransit.

ADA Paratransit No-Show Penalties

When a customer’s no-show percentage reaches 5% in a thirty day period (but no less than 3 trips), the customer will be issued a notice of a 3-day suspension of ADA para-transit service, subject to the appeals hearing process. With each successive no-show, the percentage will be recalculated. If the percentage is equal to or greater than 5%, each successive no-show (within 6 months of the last suspension) will result in the length of suspension as follows:

  • Second occurrence—5 consecutive day suspension.
  • Third occurrence—10 consecutive day suspension.
  • Fourth occurrence—15 consecutive day suspension.
  • Fifth occurrence—20 consecutive day suspension.
  • Sixth occurrence—25 consecutive day suspension

Need more information?
Please visit the Dial-A-Ride webpage for more information about the following topics:
• How do I schedule a ride?
• Arrivals and boarding
• Assistance
• Cancellations and no-shows
• Subscriptions