ADA Paratransit

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About ADA Paratransit

ADA Paratransit is an origin-to-destination service for individuals of any age with a physical or cognitive disability that prevents them from using the WRTD route system. Trips that qualify as ADA Paratransit must have pick-ups and drop-offs within ¾ of a mile of WRTD’s Local Routes and occur within the same hours and days of operation.

Application Determination Process

Start Application

Applicants will receive a written notice with a determination of eligibility within 21 days following the submission of a completed application. If you have not received a determination of eligibility, you will be treated as eligible and provided service on the 22nd day until and unless WRTD denies your application.

If you are denied eligibility, given conditional eligibility, or temporary eligibility, you will receive a written notice with specific reasons for the decision and a notice of your right to appeal.

Paratransit Tracker

Frequently Asked Questions

What times does it operate?

ADA Paratransit is available during the hours and days of operation of the Local Routes. *Hunting Lodge Route only – People affiliated with UConn (students, faculty, staff, visitors) should call UConn Transportation Services at 860-486-1448 for free and more direct campus service.

Where can I travel?

WRTD can organize transportation for any trip that starts or ends within ¾ mile of the Local Routes.

How do I register for ADA Paratransit?

To register for ADA Paratransit, you must complete an application. Applications are available online at www.ctada.com or by calling 860-456-2223 to request one by mail. Partially completed applications will not be accepted. Once your application has been reviewed, WRTD will contact you to schedule an in-person interview.

What are the No-Show Penalties?

When a customer’s no-show percentage reaches 5% in a 30-day period (but no less than 3 trips), the customer will be issued a notice of a 3-day suspension of ADA Paratransit service, subject to the appeals hearing process.

If the percentage remains at or above 5%, each additional no-show (within 6 months of the last suspension) will result in the following suspensions:

  • Second occurrence: 5 consecutive day suspension.
  • Third occurrence: 10 consecutive day suspension.
  • Fourth occurrence: 15 consecutive day suspension.
  • Fifth occurrence: 20 consecutive day suspension.
  • Sixth occurrence: 25 consecutive day suspension.
Special Requests

WRTD considers reasonable modifications to services to assist riders with disabilities. If you have a special request, call 860-456-2223 for more details.

Helpful Guides

Need More Information?

Visit the Dial-A-Ride webpage for more topics like:

  • How do I schedule a ride?
  • Arrivals and boarding
  • Assistance
  • Cancellations and no-shows
  • Subscriptions

Need help? Call us at 860-456-2223 or email us at paratransit@wrtd.org.