General Information

Customer Service and Making Reservations
Our dispatchers are available for questions, information, reservations, or comments.
Customer Service Hours: Monday through Friday 5:45AM – 10:00PM
Reservation Hours: Monday through Friday 8:00AM – 4:30PM (4:30PM is the end of the business day for the purpose of bookings)
Phone: 860-456-2223
TTY: 1-800-842-9710
Email: info@wrtd.org
Website: www.wrtd.org

Who is Windham Region Transit District (WRTD)?
We provide public transportation to nine towns in Connecticut – Ashford, Chaplin, Columbia, Coventry, Lebanon, Mansfield, Scotland, Willington and Windham. We have both Dial-A-Ride services and fixed route buses. In addition, WRTD provides connections to transit services in Danielson, Mansfield and Norwich. Our services are open to the general public with no age or disability restrictions, with the exception of ADA Paratransit which requires pre-qualification.

Need help planning your first transit trip?
WRTD provides free travel training through the Kennedy Center. Their transit experts will help plan your trip and even ride with you until you are comfortable. The training is free except for the cost of your transit fare. Contact WRTD for more information.

Need a translation?
We offer free translation services for over 100 languages by phone. When you call us, you may begin speaking in any language and we will place you on hold while we conference in a translator.

Where can I get more information about how to ride?
A detailed Rider’s Guide can be downloaded or requested. The guide contains additional information on using WRTD and rider policies.

What types of transportation do we provide?
WRTD provides three types of service
• ADA Paratransit – Passengers with a disability preventing them from using the fixed route may be eligible for ADA Paratransit Service.
• Dial-A-Ride – Door-to-door shared ride service to and from anywhere within the region. Reservations are required.
• Fixed Routes – The bus runs on a published schedule and route with no deviations. Passengers can board at a stop. No reservations are required.

How can you be a good rider?
We have the following guidance for all our riders so
everyone can have a pleasant trip
• Have your fare or pass ready before boarding
• Arrive at your bus stop 5-10 minutes early so that the bus doesn’t miss you!
• Reserve the front seats for seniors and people with disabilities
• Keep children seated
• Pull the signal cord at least one block before your requested stop
• Strollers or shopping carts must be folded prior to boarding and stored out of the aisle
• Animals other than service animals must be caged
• Keep seats clean, clear of your belongings and available for seating.
• Never cross in front of the bus; wait until it has pulled
away before crossing the road.
• Cooperate with your driver’s instructions

Please limit your bags:
• If you are using a Dial-A-Ride or ADA Paratransit you can have up to 3 bags with a total of up to 25 pounds in weight
• If you are taking a fixed route bus, you can take whatever you can carry in one trip.

The following are not permitted on WRTD buses and
vans:
• Smoking, vaping or using any other tobacco or nicotine products, including e-cigarettes
• Eating or drinking
• Loud music players without headphoens
• Loud conversation, threats or profanity
• Head, hands and arms outside the bus
• Riding without shoes or shirt

Accessibility
Wheelchair lifts are available on all buses and may be used
by anyone upon request.

Lost and Found
• Items found on a WRTD bus or van should be turned in to the driver immediately.
• Contact Customer Service if you think you left an item on the bus or van. You should be prepared to give a detailed description of what you have lost.