General Information

Notes about the Transit Guide

The WRTD Transit Guide is a “snapshot” of the existing system. The WRTD Transit Guide is intended to give riders an overview of the system and does not contain complete stops or timetables. To view the system in complete detail, please view WRTD’s “Track your bus” page here. The “Track your bus” page contains a repository of all routes and stops, including non-timed “sub-stops”, and also shows the directional assignment of each stop. The “Track your bus” page is the official “Agency site” of WRTD. All official WRTD stop names are located within the “Track your bus” page. WRTD transit guide stop names are for reference only. The rider guide is NOT the official “Agency site” of WRTD.

Customer Service and Making Reservations

Our dispatchers are available for questions, information, reservations, or comments.

Customer Service Hours: Monday through Friday 5:45AM – 10:00PM
Reservation Hours: Monday through Friday 8:00AM – 4:30PM (4:30PM is the end of the business day for the purpose of bookings)
Phone: 860-456-2223
TTY: 1-800-842-9710
Email: info@wrtd.org Website: www.wrtd.org

Who is Windham Region Transit District (WRTD)?

We provide public transportation to nine towns in Connecticut – Ashford, Chaplin, Columbia, Coventry, Lebanon, Mansfield, Scotland, Willington and Windham. We have both Dial-A-Ride services and fixed route buses. In addition, WRTD provides connections to transit services in Danielson, Mansfield and Norwich. Our services are open to the general public with no age or disability restrictions, with the exception of ADA Paratransit which requires pre-qualification.

Need help planning your first transit trip?

WRTD provides free travel training through the Kennedy Center. Their transit experts will help plan your trip and even ride with you until you are comfortable. The training is free except for the cost of your transit fare. Contact WRTD for more information.

In addition, you can plan your travel with WRTD using Moovit, Apple, Bing, and Google Maps.

Need a translation?

We offer free translation services for over 100 languages by phone. When you call us, you may begin speaking in any language and we will place you on hold while we conference in a translator.

Where can I get more information about how to ride?

A detailed Rider’s Guide can be downloaded or requested. The guide contains additional information on using WRTD and rider policies.

Download the full Rider’s Guide

What types of transportation do we provide?

WRTD provides three types of service:

  • ADA Paratransit – Passengers with a disability preventing them from using the fixed route may be eligible for ADA Paratransit Service.
  • Dial-A-Ride – Door-to-door shared ride service to and from anywhere within the region. Reservations are required.
  • Fixed Routes – The bus runs on a published schedule and route with no deviations. Passengers can board at a stop. No reservations are required.

How can you be a good rider?

We have the following guidance for all our riders so everyone can have a pleasant trip:

  • Have your fare or pass ready before boarding
  • Arrive at your bus stop 5-10 minutes early so that the bus doesn’t miss you!
  • Reserve the front seats for seniors and people with disabilities
  • Keep children seated
  • Pull the signal cord at least one block before your requested stop
  • Strollers or shopping carts must be folded prior to boarding and stored out of the aisle
  • Animals other than service animals must be caged
  • Keep seats clean, clear of your belongings and available for seating.
  • Never cross in front of the bus; wait until it has pulled away before crossing the road.
  • Cooperate with your driver’s instructions

Please limit your bags

  • If you are using a Dial-A-Ride or ADA Paratransit you can have up to 3 bags with a total of up to 25 pounds in weight
  • If you are taking a fixed route bus, you can take whatever you can carry in one trip.

The following are not permitted on WRTD buses and vans:

  • Smoking, vaping or using any other tobacco or nicotine products, including e-cigarettes
  • Eating or drinking
  • Loud music players without headphones
  • Loud conversation, threats or profanity
  • Head, hands and arms outside the bus
  • Riding without shoes or shirt

Accessibility

Wheelchair lifts are available on all buses and may be used by anyone upon request.

Lost and Found

  • Items found on a WRTD bus or van should be turned in to the driver immediately.
  • Contact Customer Service if you think you left an item on the bus or van. You should be prepared to give a detailed description of what you have lost.

Using the schedules

The maps show dots for every stop within the fixed route*. The schedule has “timepoints” for key destinations along the route.

  1. Identify on the map the stop that is closest to where you are starting your journey and where you want to get to.
  2. In the schedule timetable, find the “Timepoint” that is closest to your stops which will give you an estimate of when the bus will arrive.
  3. We recommend you arrive at your bus stop 5-10 minutes early so you don’t miss the bus.

An alternative to the paper guide is to use the “Ride Systems” app or our bus tracker website www.wrtdtracker.com. If you need additional assistance call Customer Service and they can help you work out where you need to be and when. * The Willimantic-Norwich Route 32 Commuter Route is an exception which has flag stops

Arrive early!

Make sure you are obviously standing at the bus stop and look like you are waiting for the bus. Our drivers are not required to stop at every bus stop. They will stop if they see people waiting.

Travel Conditions and Tracking the Bus

The times listed in this brochure are approximate. Delays may occur due to poor weather and traffic conditions. You may wish to consider these when planning the time of your trip.

Track the bus using the “Ride Systems” app or our bus tracker website www.wrtdtracker.com. It will give you up to date information about when the bus is due to arrive and show you where the bus currently is.

If we know in advance that a delay may be experienced we also try to keep riders informed using Ride Systems announcements.

During severe weather events we also provide updates on delayed openings, early shutdowns and closures on:

  • WRTD Tracker (for fixed route services) – www.wrtdtracker.com or Ride Systems app
  • Radio – WILI
  • TV – WFSB Channel 3 (includes their website)

Bikes on buses

Non-motorized two-wheel bicycles can be taken on some WRTD buses. The larger buses which serve our Local Routes have bike racks on the front of the vehicle which can accommodate up to two bikes. Space is available on a first-come, first-served basis. You use bicycle racks at your own risk and are responsible for loading and unloading. Unfortunately our smaller vehicles which serve our Commuter Routes and Dial-A-Ride do not have the ability for carrying bicycles.

Bicycles must be loaded and unloaded in the following manner:

  1. As the bus approaches, have your bike ready to load. Remove water bottles, pumps and other loose items
  2. Inform the driver that you will be loading or unloading a bicycle
  3. Load only from the curb side of the vehicle
  4. Pull the handle in the center of the rack and pull the rack down
  5. Place the bicycle in in the inside slot of the rack if empty
  6. Pull the support arm over the front tire ensuring that it is not on the fender or frame
  7. After removing your bicycle, pull the handle to lift the rack back up to the stowed position.

UConn Transportation

UConn provides safe, clean and timely passenger services to the Storrs campus and surrounding area. UConn Transportation operates a network of shuttle buses, accessible vans, and small vehicles for University students, faculty, employees and visitors. Hours are based on the academic year and schedules are subject to change during the breaks.

https://transpo.uconn.edu